JOB Brief
The technical senior Specialist is a person who is responsible for all aspects of the Technical aftersales service, and functions, and provides test data to assure the accuracy of high-quality testing.
· Handling Customer Technical aftersales service and consultant for claims
· Properly document and follow all procedures set forth in the frequency guide and standards of return.
· Quality testing of daily returned mostly electronic and gadget devices.
· Lead technical check specialist and responsible for relevant KPI
Responsibilities
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