•    To maintain professional relationship with employees in other departments and divisions in order to escalate queries to designated person(s) and division(s)
•    To confer with customers in person to provide information about products or services enquiries and customer accounts
•    To resolve customers’ problems regarding to SIM Cards (such as SIM Swap, SIM registrations), Airtime Vouchers, billing complaints, Modems and etc. within reasonable deadlines 
•    To keep records of customer interactions or transactions, details of inquiries, complaints or comments as well as actions taken within designated systems
•    To attend to Walk-in customers regarding to promoting all necessary information (related to introducing Products, Tariffs, Bolton, and handling of Handset/Modem configurations)
•    To solicit sales of new or additional services or products
•    To ensure correct charges for services requested, collect deposits or payments, or arrange for billing
•    To refer unresolved customer complaints to designated person(s)/departments for further investigation
•    To educate customers on handling of SIM and Airtime cards and how to use the services also present MTNIrancell services and apps in this regard
•    To implement customer documentation process including registration, itemized Bill, SIM swap and etc. are available in service center
•    To actively support events related to promotional sales and services 
•    To provide supervisor with daily and weekly reports of sales and services
•    To support MTNI Distributers/Connects in sales and knowledge sharing per management request
•    To configure MTNIrancell modems and handsets settings for customers
•    To work collaboratively to achieve MTNIrancell Targets set per product