BAT Pars
IT Help Desk(626 days ago)
اشتراک گذاری
Tehran/ Vanak
Full Time
5 Working Days - Sun to Thu
-
-
501 - 1000 employees
Consumer Goods / FMCG
Branch of non - Iranian company / Embassy
1902
Privately held
توضیحات بیشتر angle

key Requirements

5 years experience in similar position
CCNA - Intermediate
Routing - Intermediate
Switching - Intermediate
MTCNA - Intermediate
language English-Upper Intermediate

Job Description

Job Description:
Respond to IT issues and requests. Record, resolve and escalate calls as appropriate to ensure smooth operation of implemented systems and services.
Install and configure and roll out systems, laptops, PC, and printers.
Ensure that the helpdesk operates in an effective manner so that Service Level Agreements are met. Monitor and report on service level achievement against targets.
Perform daily system management and administrative activities to ensure the proper operation and security of the different IT systems, including but not limited to user management, system backup, laptop setup, print service management, passive network maintenance, server room maintenance, UPS, and cooling system monitoring, system health check.
Develop a detailed understanding of the company plan and business objectives of BAT Pars.
Establish strong work relationships with the staff, external suppliers, colleagues, and business partners.
Ensure compliance with IT strategy and standards as applicable to BAT Pars.
Develop a company network as needed
Installation and troubleshooting of devices such as printers, scanners, Access points, etc.
 
Requirements:
University degree in Computer Software or Hardware    
Fluent in both Written and Spoken English
Strong technical background
Strong communication skills
Analytical mind capable of independently addressing a problem and choosing the most appropriate solution from a group of identified possibilities
In-depth knowledge of systems functionality and usage
Experience with ITIL foundation is an advantage
Being consistent and result-oriented
Being able to focus under pressure
Self-motivated
Basic knowledge of Active Directory Domain is a must
Full knowledge of Windows 10 and Microsoft Office is a must
Knowledge of network+ is a must
Familiar with passive network (Server room facilities, trunks, cabling, modules, and installation and arrangement of shelves)
Ability to configure and maintain Network devices such as Switches, Routers, Modems, Access Points, NAS Storages is a Plus
CCNA, MTCNA or equivalent knowledge is a plus

Job Requirements

Age
18 - 36 Years Old
Gender
Men / Women
Military service
Military service must be done
Language
English| Upper Intermediate 70%
Software
MTCNA| Intermediate CCNA| Intermediate Routing| Intermediate Switching| Intermediate

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