We are looking for an enthusiastic, experienced, and service-minded HelpDesk to join the Department of IT.
Responsibilities:
- Complete all assigned support requests within the established time frame based on priority.
- Responsible for timely escalation and communication on all unresolved and escalated work orders.
- Provide professional, immediate, and courteous responses to requests for assistance.
- Recommend proactive remedies to IT management for problem areas. 
- Maintain, configure, support, and implement desktop computing hardware and software technologies.
- Troubleshoot technical issues, provide technical support, and facilitate trouble tickets.
- Resolve problems of customers which raising by tickets, emails, or phone calls.
Requirements: 
- Bachelor's degree in Information Technology or Computer engineering. 
- Knowledge of Windows, Microsoft Office, office machines. 
- Excellent communication skills and troubleshooting skills.
- At least 3+ years as an IT Support or Helpdesk
- Knowledge of Network + 
- Familiar with Microsoft Services ( DNS, DHCP,…)
- Familiar with Exchange mail server
- Flexible with being on-call support