A Walk-in Center Supervisor is a person to organizes and directs the Walk-in specialists and will be responsible for assessing their work and giving them feedback to maximize performance. An excellent Walk-in Center Supervisor must have customer service experience. The ideal candidate must possess great communication skills and be able to lead and motivate.

Responsibilities:

·        Deal directly with angry customers (If needed).
·        Onboarding new employees.
·        Handle and resolve customer complaints.
·        Measure performance with key metrics such as TAT, Customer satisfaction, etc.
·        Ensure adherence to policies for attendance, established procedures etc.
·        Keep management informed on issues and problems.
·        Prepare monthly/annual results and performance reports.

Requirements: 

·        Experience in customer service is essential.
·        Strong written and verbal communication skills along with active listening.
·        Problem analysis and problem-solving.
·        Customer service orientation.
·        Ability to multitask, set priorities and manage time effectively.
·        Ability to work under pressure