دیجی پی
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Maintenance and Monitoring Specialist(614 days ago)
اشتراک گذاری
Tehran/ Jordan
Full Time
Saturdays- Wednesdays (Flexible Hours)
-
-
201 - 500 employees
Banking
Iranian company dealing only with Iranian entities
1397
Privately held
توضیحات بیشتر angle

key Requirements

5 years experience in similar position
language English-Upper Intermediate

Job Description

  • Monitoring SLA, OLA and growth metrics
  • Defining service levels with service providers and merchants and make sure to receive related reports in defined intervals.
  • Planning to improve service qualities
  • Assessing customer support needs
  • Defining and deploying pre-requisites tools, infrastructures, process and etc. to improve all operation process and activities.
  • Logging and resolving customer issues.
  • Redirecting problems to appropriate teams. (Product team, Infrastructure or service provider)
  • Diagnosing and troubleshooting software and mobile apps or other Digipay products.
  • Respond to internal stockholder’s inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of products
  • Attend in-person meetings with related stockholders to analyze, troubleshoot and diagnose product problems
  • Bachelor’s degree in computer science or information technology.
  • Experience in documenting processes and monitoring performance metrics.
  • Ability to work with data and analyze it to create reports
  • Availability for Monitoring Systems
  • In-depth knowledge of Structured Query Language 
  • Knowledge of the relational and no-SQL Databases
  • Knowledge of systematic planning practices and service quality evaluation
  • Ability to prioritize and manage several milestones and projects efficiently
  • Familiar with Financial concepts
  • Familiar with payment Industry (Shaparak, Shetab Processes)
  • In-depth knowledge of software and micro services
  • Previous work experience as a technical support engineer
  • Professional written and interpersonal skills
  • Strong analytical and problem-solving skills.

Job Requirements

Age
24 - 39 Years Old
Gender
Men / Women
Military service
Military service must be done
Education
Bachelor| Computer and IT
Language
English| Upper Intermediate 70%
Software
Sql Server| Intermediate

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