• To assist production operation/platform delivery teams to facilitate proper rollout of the products and promotions.
• To conduct UAT and post- implementation tests on MTNIrancell Digital P&S and portals.
• To conduct test on promotions and campaigns before /after Launch.
• To monitor, track and support to improve product performance effectively by using tests results, application logs, customer problems and customer care division inputs.
• To monitor performance of applications, raise and follow related incidents and performance reports.
• To collaborate with ITS and technical teams to get their resolution for various promotions and campaigns.
• To assist team in raising changes in marketing products and applications and increase their performance.
• To contribute with specialist for clarifying URS and provide input for clarification session. • To prepare appropriate data export from different sources for monitoring effectiveness of campaigns.
• To represent products and services of company in events and roadshows.
• To follow up on, troubleshoot and respond to CR division raised logs.
• To implement campaigns to promote awareness of product and offers.