· To plan and coordinate all regional and point sales activities of MTNIrancell consumer sales in assigned region to increase company customer base
· To visit Dealers, MTNI Connects & MTNI Stores on a daily/weekly/monthly basis and maintain a good working relationship with the MTNI Connects to ensure Irancell’s “Presence in the Dealer’s Mind”.
· To liaise with CR, MKT, NWK and Finance team to ensure channel complaints resolved, to improve sales via customers/channel satisfaction.
· To arrange for seamless implementation of sales plan activities, including sales events, trade shows, launching hotspots and promotions for regional Dealers and MTNI Connects.
· To make up sales plan quarterly for each of Sales points to increase and improve the Sales Channel activities.
· To support Dealers and MTNI Connects in all levels of sales process including account planning, systems access, and payment troubleshooting.
· To collect, analyze, track and address any probable issues (such as technical and non-technical complaints, claims, frauds and network coverage problems) reported by regional Dealers and MTNI Connects on the spot where applicable and escalate outstanding ones for follow-up.
· To conduct visits to Dealers and MTNI Connects on a weekly and monthly basis to get latest update on conditions, including stock availability, merchandising items, checking possible frauds, checking documents and sales performance status.
· To support and push regional Dealers and MTNI Connects with their sales targets by providing suitable plan based on local potential to increase and improve the Sales Channel Activities.
· To balance the sales points within the region for increasing the sales point’s availability according to the dealer scattering plan.
· To track regional registrations and activations (Prepaid, iSim, TDD, FDD, Swap, MNP) on a daily/weekly/monthly/quarterly basis.
· To ensure that all dealers’ registrations process including document uploading are done according to company PPPs, and documents are sent to Customer Relations for archiving.
· To maintain Document Management Systems and that Dealers and MTNI Connects & stores databases regularly updated as per PPPs.
· To specify top dealers and introduce them to the management for possible bonus plans
· To prepare daily, weekly and monthly report on ongoing regional sales performance and various types of reports for line manager as per request.
· To monitor channel performance, to make sure product delivered to end user based on acceptable quality on pricing, services performing by calling and checking with customers.
· To train Dealers, MTNI Connects & stores on product, promotions and soft skills to make sure sales happened with max quality.
· To receive queries and respond, within well-established guidelines, questions and complaints related to Irancell Dealers & Connects.
· To deliver MTNIrancell products (project SIMs, merchandising and branding items, etc.) to Dealers, MTNI Connects & MTNI Stores.
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