Operation Manager (B2B)

An Operations Manager in our company plays a pivotal role in ensuring the seamless execution of supply chain processes, enhancing customer satisfaction, and driving overall business efficiency. This dynamic position involves handling logistics, procurement, process optimization, and cross-departmental collaboration to achieve operational excellence.

Key Responsibilities:

•  Logistics and Supply Chain Management:

- Coordinate inventory levels, warehousing, and order fulfillment to ensure accuracy and efficiency.  

- Manage shipping and delivery timelines to meet or exceed B2B client expectations.  

- Collaborate with suppliers and third-party logistics providers to maintain a reliable supply chain.

• Process Optimization:

- Identify inefficiencies in the order processing pipeline and propose actionable solutions.  

- Develop and refine standard operating procedures (SOPs) for all operational tasks to enhance productivity.  

- Leverage cutting-edge technology, such as automation tools and AI systems, to streamline operations and reduce costs.

• Vendor and Client Relationship Management:

- Build and nurture strong relationships with vendors to guarantee supply chain reliability.  

- Understand the unique needs of B2B clients, ensuring their requirements are consistently met.  

- Serve as the primary point of contact for addressing operational concerns.

• Data Analysis and Reporting:

- Analyze key operational metrics, including order accuracy, shipping speed, and customer satisfaction rates.  

- Compile regular reports with actionable insights and recommendations for senior management.  

- Use data-driven approaches to forecast and mitigate risks.

• Cross-Functional Collaboration:

- Partner with sales, marketing, and product teams to align operations with overarching business goals.  

- Collaborate with IT teams to implement and optimize enterprise systems like ERP, CRM, and inventory management tools.  

- Provide operational insights to support strategy development and execution.

• Compliance and Risk Management:

- Ensure compliance with all relevant industry regulations and standards.  

- Identify potential risks, such as supply chain disruptions or operational delays, and develop contingency plans. 

 Qualifications:

- Strong communication and negotiation skills to manage vendor and client relationships effectively.  

- Proven ability to handle multiple stakeholders and prioritize competing demands.  

- Problem-solving expertise and decisiveness in high-pressure situations.  

- Solid business acumen, especially in B2B operations and logistics.  

- Experience with process optimization tools, automation technologies, and data analysis is an advantage.