Digital and Online Sales Operation Specialist

Roles & Responsibilities

• To collaborate with banking partners to ensure timely payments for services and products by managing online payment systems and resolving any financial transaction discrepancies.

• To liaise with ITS and Finance to ensure completeness of operating processes on relevant sales reports and resolve any formatting issues

• To support related teams in analyzing all areas of current business performance of S&D in banking areas

• To liaise with the S&D QA team in preparing finance procedures/processes as per the manager’s request

• To cross-check entries in accounts with details on bank statements to ensure the correctness of entries in ERP, and put corrected entries into effect

• To ensure loading/entry/booking commissions, interests, bank charges, and transfer into individual bank accounts

• To prepare periodic (daily/weekly/monthly) reconciliations related to MTNIrancell bank accounts and follow them with the bank until final resolution

• To prepare all reconciliations related to customers (such as in payments, sales, and inventories) and monthly generation of reports for the Finance division

• To coordinate the release of Electronic and Digital Sales orders on the system upon receipt of payment confirmation sufficient to cover the value of the same order

• To following-up all reports of electronic and digital products from ITS and have EDW reports generated

• To ensure the accuracy of reports related to the amount of bank statements and sales reports of FTP

• To ensure correct registration of all electronic and sales amounts on a daily basis

• To prepare daily sales reports of different Electronic and Digital Sales channels from EDW and generate trend reports

• To deliver ad-hoc analytical reports on digital and electronic sales channels as requested, including performance breakdowns

• To prepare banking reports in meetings according to services and products

• To analyze customer balance reports to insure that sales invoice amounts are received in accordance with contract terms

• To perform necessary tests in case of launch of new products (in accounting registrations, issue invoices and so on)

• To ensure the accuracy of all digital sales transactions, including booking and reconciling sales and payments from e-shop, online retail sales, and mobile applications.

• To work closely with Sales and Marketing teams to ensure alignment of digital sales efforts with promotional campaigns.

• To collaborate with finance teams to guarantee accurate sales reporting and compliance with financial regulations.

• To evaluate new technologies and features for potential integration into digital sales operations, ensuring alignment with business goals

 

Education

• Bachelor’s Degree in Commerce, Marketing, Communications, or a related discipline

 

Experience

• Minimum of 3 years of experience in a financial sales report environment; with experience in supervising others

• Experience working in a medium organization

• A financial sales report environment