CRM Manager

● Develop and implement a customer support policy for the entire organization.

● Develop programs to attract, retain and expand customer relationships. 

● Follow the customer order process and fulfill their needs. 

● Provide solutions for attaining and keeping customers. 

● Develop feedback or complaint procedures for customers. 

● Manage customer needs and ensure their satisfaction. 

● Implement an effective customer loyalty program.

● Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service supervisors and experts.

● Collect, validate, and analyze data on performance metrics and customer support. 

● Maintain customer support staff by recruiting, selecting, orienting, training, and evaluating them. 

● Responsible for performance management.
Requirements


● At least 5 years of experience in a relative field. 

● Strong knowledge of customer service principles and practices. 

● Excellent communication skills, teamwork, and interpersonal skills. 

● Creative and solution-orientated. 

● Decision-making skills. 

● Proficiency in negotiating principles and communicating effectively with customers and the support team. 

● Previous experience working with customer service software, ticketing systems, and CRM tools 

● Adaptability. 

● People management skills.

● Conflict management skills. 

● Communication skills.