About Us

In our journey of Snapp Kitchen, we are pioneers in the Cloud Kitchen Market in Iran, which is a new form of catering and restaurant services where there are no restaurants, tables, chairs, or even customers in person; Cloud kitchens only use online food delivery services. What matters for us is to deliver results through teamwork, mutual trust, working in a friendly and professional work environment, and encountering challenges in our business with problem-solving and a creative attitude.

We are willing to have you on our journey if you are eager too, now it's the time!

Job Description

We are seeking a driven and experienced Head of Key Account Management to lead our vendor partnerships. This role is pivotal in managing and growing our most critical partnerships with restaurants and vendors within our CloudKitchen ecosystem.

The ideal candidate is a relationship-driven leader with a strong operational mindset who can balance long-term strategic growth with the day-to-day needs of both external and internal stakeholders. You will oversee a team of Key Account Management Specialists and serve as the primary touchpoint between external partners and internal cross-functional teams including Commercial, Operations, Product, Marketing, Customer Experience and Finance.

This role will require a structured and analytical viewpoint to establish scalable processes and ensure due reporting is in place, ensuring high-level alignment and effective and timely courses of action.

Key Responsibilities:

·        Lead, mentor and develop the Key Account Management team to ensure high performance and professional growth.

·        Own and grow strategic relationships with key vendors, ensuring their satisfaction, performance and retention.

·        Act as the primary liaison between vendors and internal teams to ensure timely and effective delivery of mutual requests and initiatives.

·        Identify and resolve partner pain points by coordinating with internal stakeholders and streamlining communication.

·        Collaborate closely with Product and Ops teams to develop tools, services, or processes that improve vendor experience and operational efficiency.

·        Monitor performance metrics (e.g., vendor revenue, service quality, compliance) and drive initiatives to optimize outcomes.

·        Build scalable account management processes and frameworks to support continued growth across vendors.

·        Support vendor onboarding and implementation of new features, products or market expansions.

·        Maintain a high-level understanding of vendor expectations to guide company actions if necessary.

Requirements

• Experience: 3+ years in Account Management, Business Development, or Client Success. At least 1 year managing a team.
• Leadership: Proven ability to build, inspire, and manage high-performing teams in a fast-paced environment.
• Communication: Exceptional interpersonal and communication skills with the ability to influence both internal and external stakeholders.
• Analytical Thinking: Strong analytical mindset and the ability to think both strategically and tactically.
• Cross-functional Collaboration: Experience working with internal stakeholders across multiple departments to drive outcomes.
• Analytical Skills: Ability to interpret data and metrics to make informed decisions and optimize performance.
• Customer-centric: Deep empathy for partner needs with a relentless focus on delivering value and building long-term trust.