Network Operations Engineer (Vendor)

Roles & Responsibilities:

To communicate and keep resolution track of technical details related to raised issues with Network Maintenance team, technical support organizations, vendors and management teams
To provide proactive network monitoring, also follow established procedures when responding to network alarms and events
To provide awareness on quality and safety within the region and ensure compliance based on international standards
To ensure RAN, BSS and facilities equipment in remote BSCs/RNCs are operational, and support to escalate for troubleshoot and follow up with respective vendors or parties based on SLAs/OLAs, both internally and externally
To ensure regional installations are within the company agreed standards and switching/radio environment is kept clean and tidy
To monitor the GOS (Grade of Service) & QOS (Quality of Service) in order to meet the Network objectives
To monitor the Network performance against national and vendor KPIs / SLAs
To submit operational issues for the Network maintenance team and ensure successful resolution
To follow up issues raised by vendors within related trouble ticketing system and ensure successful resolution
To support the Regional Operations Manager in coordinating the vendors and related project managers for rollout
To follow up with external vendors on any related outstanding issues and ensure successful resolution
To maintain ongoing communication within the team (of regional engineers) and externally to keep all stakeholders, aware of relevant, known issues and steps being taken
To assist the Regional Operations Manager in meeting the objectives of the Region and to meet the national and vendor KPIs in a broader perspective
To provide detailed report of network status to the Regional Operations Manager, Lead Manager and Senior Management as per instructions
To coordinate and troubleshoot network events pushing internal teams and external vendors to meet the challenges in providing a continuously superior quality network and satisfy the needs of customers
 

Job Requirements:

B.S degree in in Technology Systems (Telecommunication Management / Information Technology / Electronics) or related discipline
Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
Experience working in a medium organization
Experience in telecommunication, a technical organization that support network operations and operational experience (including creation of processes and project management) is preferred