HRBP Manager | Operations

Job Summary

The HRBP Manager – Operations plays a strategic role in aligning human resource practices with business objectives across Digikala's operations division. This role involves partnering with operations leadership to provide guidance on HR matters, drive organizational change, enhance team performance, and support workforce planning and employee engagement strategies. The HRBP Manager ensures HR initiatives are integrated into business planning and decision-making.

Responsibilities

• Act as a strategic partner to operations leadership by translating business priorities into HR strategies.
• Lead workforce planning initiatives in collaboration with Planning and Operations teams.
• Support and coach line managers in performance management, career development, and team engagement.
• Drive and support employee engagement initiatives based on feedback and data.
• Analyze workforce trends, attrition, and productivity to inform HR initiatives.
• Collaborate with COEs (Centers of Excellence) in Learning, Compensation, Talent Acquisition, and Organization Development.
• Support and lead talent management cycles including succession planning, performance reviews, and promotions.
• Guide employee relations and ensure compliance with company policies and labor law.
• Facilitate organizational changes including restructures, role redesigns, and culture shifts.
• Serve as a change agent and influence business leaders to adopt effective people strategies.
• Monitor and resolve complex employee issues and provide strategic HR insights to business partners.
• Align HR processes with business KPIs and operational performance goals.
• Build and maintain strong cross-functional relationships with key stakeholders across Ops, Strategy, and HR.

Competencies

Technical Skills:

• Deep understanding of HR functions (recruitment, learning, performance, C&B, ER)
• Familiarity with labor law and HR compliance in Iran
• Ability to analyze and interpret HR metrics and KPIs
• Proficiency in Excel and HRIS systems (e.g., SAP, Oracle, BambooHR)
• Experience with change management and organizational development

Behavioral Skills:

• Strong interpersonal and stakeholder management skills
• Strategic thinking and business acumen
• Excellent communication and coaching ability
• Conflict resolution and negotiation skills
• High integrity and confidentiality