Project Coordinator

Roles & Responsibilities
·       To support Customer Service (Shaya) operational teams in defining and developing the Shaya projects plans.

·       To ensure all Shaya projects' scopes and deliverables are defined in details.

·       To liaise with and coordinate all involved teams and stakeholders to ensure alignment of activities , facilitate operational teams activities and efficient use of resources to achieve project objectives.

·       To monitor project progress, identify delays and risks in collaboration with the line manager, and define corrective action plans in coordination with stakeholders to ensure projects remain on track.

·       To compile, integrate, and periodically present Shaya project status reports to management and stakeholders.

·       To maintain comprehensive project documentation ensuring all records, decisions, schedules, risks, resources, and changes are properly tracked, archived, and updated for future reference, audit purposes, and continuous improvement.

·       To brief the project team on scope, procedures, and key points as per the line manager's guidance, and to provide suggestions and feedback for improving project implementation methods and addressing recurring challenges.

·       To produce and analyze project team performance reports for the line manager.

·       To provide feedback to the Shaya operational teams on how they are doing with their ongoing projects against the targets and schedule.

·       To track and update project schedules, milestones, and resource allocations, ensuring timely adjustments as needed.

·       To use project management tools and software to plan, track, and report project progress and performance metrics.

·       To provide a risk assessment on projects deliverables and milestones for the related stakeholders

·       To support in reviewing project deliverables to ensure they meet quality standards and project requirements before final delivery.