IT ERP Manager

•    Own ERP system lifecycle management, including configurations, upgrades, customizations, and integrations in collaboration with various teams
•    Collaborate with internal business units, project teams, A&R, security, and network teams to optimize ERP processes and ensure compliance with operational and security policies.
•    Drive ERP-related projects and act as subject matter expert to support system enhancements and new implementations.
•    Manage ERP incidents, problem resolution, change requests, and ensure alignment with ITIL operational standards.
•    Lead and mentor the ERP support and operations team to achieve performance, SLA targets, and continuous service improvement.
•    Develop and maintain ERP performance monitoring, reporting, and capacity planning.
•    Coordinate with outsourcing vendors and internal IT teams to ensure timely delivery of ERP
•    Manage ERP integrations with other business systems and network infrastructure ensuring data integrity and operational efficiency.
•    Analyze and map key business processes to ensure ERP supports operational requirements optimally.
•    Act as ERP subject matter expert to internal teams and external partners during projects or operational changes.
•    Facilitate communication and alignment among stakeholders regarding ERP performance and changes.
•    Lead, mentor, and develop the ERP support and operations team to drive service excellence.
•    Manage relationships with outsourcing vendors and internal IT teams to ensure delivery of agreed SLAs and continuous service improvements.
•    Provide training and guidance to business users and support teams on ERP functionalities and best practices in collaboration with related teams
•    Ensure ERP system security compliance in collaboration with the security team.
•    Maintain proper documentation of ERP processes, configurations, and changes.
•    Drive continuous improvement initiatives for ERP management aligned with industry standards and organizational goals.