Education:
Bachelor’s degree in Industrial Engineering.
Master’s degree or certification in Business Process Management (BPM), Data Analytics, or Operations Research is a plus.

Work Experience:

• 2–4 years of experience in process analysis, business operations, or platform-based businesses (fintech, marketplace, SaaS, e-commerce).
• Hands-on experience with process discovery, mapping, and optimization.
• Proven track record of identifying bottlenecks and implementing low-cost, high-impact solutions.
• Experience working directly with SMBs or enterprise partners to understand their pain points and improve operational efficiency.

Core Skills:

• Strong knowledge of merchant journey design (onboarding → activation → retention → growth).
• Process modeling & documentation: BPMN2, flowcharts, Visio, Lucidchart or equivalent.
• Ability to analyze workflows, identify missing sub-processes, and redesign processes for efficiency and scalability.
• Understanding of growth KPIs (GMV, churn, CAC, conversion rate) and ability to link them to process performance.
• Problem-solving mindset: able to propose creative solutions for operational challenges, including quick-win solutions for blocked processes.
• Ability to design experiments or campaigns to test process improvements and validate results.
• Excellent documentation & communication skills: able to write clear SOPs, process maps, and presentations.

Tools & Technical Skills:

• Proficiency in process modeling software (BPMN2 tools).
• Familiarity with AI-powered tools (e.g., ChatGPT, BI assistants) to support analysis, process documentation, and optimization.

Personal Competencies:

• Structured thinker with a systematic, holistic view of processes.
• Proactive problem solver with a “solutions first” mindset.
• Passionate about supporting merchants through better processes and improving their success.