Technology Risk and Resilience Senior Manager

Roles & Responsibilities

1. Technology Risk Management
•To identify, assess, and prioritize technology-related risks across all business and operational functions.
•To develop and maintain a risk register, including emerging threats and vulnerabilities.
•To ensure risk mitigation strategies are implemented at the right time and effective.
•To ensure all technology operations comply with relevant local regulations, industry standards, and corporate policies.
•To assess technology risks associated with vendors and third-party service providers

2. Cybersecurity & Data Protection Oversight
•To collaborate with IT, Cyber Security, NWG and CPG-Facility functions to ensure robust security controls and effective monitoring are in place.
•To oversee that technology-related incidents are properly investigated, reported, and remediated by responsible teams.
•To ensure all preventive and detective controls and systems are effectively deployed and utilized to manage security risks across the MTNIrancell ecosystem.

3. Technology Resilience & Business Continuity
•To lead the design and implementation of business continuity, disaster recovery, and crisis management practices according MTNIrancell ERM and BCM frameworks in all technical areas.
•To ensure Single Points of Failure (SPOF) are identified, escalated, mitigated, and monitored.
•To conduct regular testing and simulation exercises to ensure operational readiness.

4. Stakeholder Engagement & Advisory
•To serve as a trusted advisor to technical divisions and leaders on risk and resilience matters.
•To collaborate with cross-functional teams to ensure risk management is embedded in project planning and operational execution.

5. Continuous Improvement & Risk Culture
•To drive initiatives to enhance technology risk awareness and accountability across the organization.
•To benchmark best practices in telecom risk management and integrate them into internal processes.
•To conduct post-incident reviews to identify lessons learned and improve risk controls.
•To drive the digital transformation and automation of risk management practices.

6. Reporting & Governance
•To maintain dashboards and reports for senior management and ARC committees on technology risk, remediation actions, resilience, and incidents.
•To prepare risk escalation and acceptances aligned with respective policies.
•To ensure BCM and resilience frameworks remain aligned with regulatory requirements, MTN Group standards, and international best practices (e.g., ISO 22301, ISO 27001).
•To ensure ERM and BCM frameworks are robust, documented, and adhered to across all technology functions.

Job Requirements

Education
•Master’s Degree in telecommunication or ICT 
•MBA or other relevant professional qualification in BCM and crisis management would be a plus.
•Fluent in English

Experience
•Minimum 5 years of Manager track record with at least 3 years in relevant sector/ industry
•Worked across diverse cultures and geographies would be advantageous
•8-10 years’ work experience comprising:
•At least 3 years’ experience in Business Risk or BCM.  
•At least 3-5 years of managerial experience in similar positions, High tech companies would be an added advantage (i.e., Telecommunication)
•Technical Background is a must