FTTX Last-Mile Deployment Specialist (Vendor)

Roles & Responsibilities
• To develop and manage detailed project plans outlining timelines, resources, milestones, and budgets for fiber optic deployment.
• To coordinate with internal teams, contractors, and stakeholders to ensure smooth execution and alignment throughout the project lifecycle.
• To conduct routine site surveys through last mile vendors to assess infrastructure feasibility, considering environmental and logistical factors.
• To oversee installation processes, ensuring compliance with engineering specifications, safety standards, and SLAs.
• To implement quality control measures and provide technical support for field teams during installation and troubleshooting.
• To assign customer requests to vendors based on team capacity via email/OSS and ensure timely service delivery aligned with SLAs.
• To act as the main point of contact for clients, addressing inquiries, managing expectations, and ensuring satisfaction.
• To maintain strong relationships with vendors and guide installation crews to ensure high-quality and efficient work.
• To monitor vendor performance, compliance with company standards, and adherence to regulatory requirements.
• To maintain accurate records of project progress, including installation schedules, materials used, and site conditions.
• To prepare and present regular reports to management on project status, challenges, and solutions.
• To track expenses, monitor resource efficiency, and identify cost-saving opportunities.
• To proactively identify and implement process improvements in deployment practices to enhance efficiency and quality.

• To stay informed on industry trends and technological advancements to continuously improve skills and deployment strategies.

 Education
• A bachelor’s degree in telecommunications, electrical engineering, computer science, or a related field is preferred. Relevant certifications in fiber optics or network deployment may also be beneficial.
• Having certifications related to the telecommunications industry or project management can be an advantage.

Experience
• Minimum of 3 years of experience in telecommunications, explicitly focusing on fiber optic technologies and FTTX services.
• Familiarity with industry trends, competitors, and best practices in sales fulfillment.
• An understanding of the Fiber technology and installation processes allows effective communication with technical teams.
• Experience in analyzing sales data and fulfillment metrics to identify trends and areas for improvement.