Area Sales Executive

Roles & Responsibilities

• To plan and coordinate all regional and point sales activities of MTNIrancell consumer sales in assigned region to increase company customer base

• To visit Dealers, MTNI Connects & MTNI Stores on a daily/weekly/monthly basis and maintain a good working relationship with the MTNI Connects to ensure Irancell’s “Presence in the Dealer’s Mind”.

• To liaise with CR, MKT, NW and Finance team to ensure channel complaints resolved, to improve sales via customers/channel satisfaction.

• To arrange for seamless implementation of sales plan activities, including sales events, trade shows, launching hotspots and promotions for regional Dealers and MTNI Connects.

• To make up sales plan quarterly for each of Sales points to increase and improve the Sales Channel activities.

• To support Dealers and MTNI Connects in all levels of sales process including account planning, systems access, and payment troubleshooting.

• To collect, analyze, track and address any probable issues (such as technical and non-technical complaints, claims, frauds and network coverage problems) reported by regional Dealers and MTNI Connects on the spot where applicable and escalate outstanding ones for follow-up.

• To conduct visits to Dealers and MTNI Connects on a weekly and monthly basis to get latest update on conditions, including stock availability, merchandising items, checking possible frauds, checking documents and sales performance status.

• To support and push regional Dealers and MTNI Connects with their sales targets by providing suitable plan based on local potential to increase and improve the Sales Channel Activities.

• To balance the sales points within the region for increasing the sales point’s availability according to the dealer scattering plan.

• To track regional registrations and activations (Prepaid, iSim, TDD, FDD, Swap, MNP) on a daily/weekly/monthly/quarterly basis.

• To ensure that all dealers’ registrations process including document uploading are done according to company PPPs, and documents are sent to Customer Relations for archiving.

• To maintain Document Management Systems and that Dealers and MTNI Connects & stores databases regularly updated as per PPPs.

• To specify top dealers and introduce them to the management for possible bonus plans

• To prepare daily, weekly and monthly report on ongoing regional sales performance and various types of reports for line manager as per request.

• To monitor channel performance, to make sure product delivered to end user based on acceptable quality on pricing, services performing by calling and checking with customers.

• To train Dealers, MTNI Connects & stores on product, promotions and soft skills to make sure sales happened with max quality.

• To receive queries and respond, within well-established guidelines, questions and complaints related to Irancell Dealers & Connects.

• To deliver MTNIrancell products (project SIMs, merchandising and branding items, etc.) to Dealers, MTNI Connects & MTNI Stores.

 
Education

• Bachelor’s Degree in Commerce(Marketing, Communications) or a related discipline

 
Experience

• Minimum of 3 years’ of experience in an area of specialization; with experience in working with others

• Experience working in a small to medium organization