Seller Experience Partner

Job Purpose
The primary purpose of this role is to enhance the overall experience of sellers.
The Seller Experience Partner ensures that services are delivered across all touchpoints and processes, supervises and coordinates team efforts, and aligns initiatives with the organization’s strategy to create a better and more seamless experience for sellers.

Job Classification

• Supervisory Responsibility: None
• Total Direct Reports: 0
• Annual Budget Responsibility: Not specified
• Direct Oversight Required: No
• Employment Type: Full-time

Key Responsibilities

• Define programs and develop organizational strategies to improve seller experience at Digikala.
• Analyze seller feedback collected from surveys, focus groups, and interviews.
• Collaborate cross-functionally to increase seller satisfaction.
• Conduct comprehensive and seasonal surveys and present reports to management.
• Monitor seller satisfaction metrics and other key performance indicators (KPIs) related to the seller journey.
• Set and define KPIs for relevant teams twice a year and ensure continuous monitoring.
• Train and onboard new team members.
• Ensure all related processes and team information remain up to date.

Qualifications, Experience & Skills

Education:

• Master’s degree in Management (all majors) or Industrial Engineering from a reputable university.

Experience:

• Minimum of 5 years of relevant work experience.
• Strong familiarity with data analysis and business analytics.

Soft Skills:

• Team management
• Conflict management
• Effective communication
• Problem solving
• Time management
• Critical thinking
• Stakeholder management

Technical Skills:

• Business analysis
• Data analysis
• Statistics and planning
• System planning and analysis
• Quality control
• Online survey design
• Journey mapping
• Proficiency in Microsoft Office Suite and data tools