Service Hub Business Developer Senior Specialist

Tasks & Responsibilities:

1. Service Provider Network Development & Management

• Identify, onboard, and evaluate new service providers
• Monitor service provider performance and ensure service quality standards
• Resolve operational issues and continuously improve relationships with service providers

2. Service Development & Business Growth

• Analyze sellers’ needs and design new services and service packages
• Collaborate with Product, Marketing, and Operations teams to launch new services
• Design and execute campaigns to increase service adoption and usage

3. Performance Management & KPI Tracking

• Increase service adoption rate among sellers
• Drive growth in service revenue and number of active service providers
• Reduce operational errors and service-related issues
• Prepare periodic performance reports and analyze data to improve outcomes

4. Documentation & Operational Optimization

• Develop and maintain SOPs and service provider policies
• Design operational flows for new services
• Collaborate with the Legal team on contracts and addendums

5. Data Analysis & Reporting

• Analyze seller and service provider behavior using data
• Provide insights and recommendations to improve service performance
• Prepare weekly and monthly reports for management

6. Cross-functional Collaboration & Operational Leadership

• Coordinate closely with Warehouse, Distribution, Product, Marketing, and BI teams

Requirements

• Proven experience in Business Development or Service Management
• Strong data analysis and reporting skills (Excel, Google Sheets, dashboards)
• Excellent negotiation and B2B relationship management skills
• Ability to manage projects and coordinate across multiple teams
• Knowledge of warehouse, logistics, and local service operations
• Experience in writing SOPs and collaborating on contracts