Software Support Technician

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.

We are waiting for you to continue this story.

Responsibilities:

• Respond to technical inquiries from customers and third-party partners regarding products and APIs
• Support users in using APIs based on available documentation
• Perform basic API testing using tools such as Postman
• Conduct initial troubleshooting using HTTP status codes and request/response data
• Log, track, and follow up on issues with relevant internal teams
• Communicate updates, changes, and resolutions to stakeholders

Requirements:

• Basic understanding of APIs and RESTful services
• Familiarity with Postman or similar API testing tools
• Understanding of basic HTTP concepts (methods and status codes)
• Experience with Jira or ticketing systems

Benefits: 

• Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs.
• Complementary Insurance.
• Educational platform of advanced courses.
• Snappfood’s Discount codes.
• Loans