Network Operations Engineer

Mission

• Monitor, troubleshoot, track, and report networks and systems within regions to ensure the integrity of MTNIrancell Network operations.
• Monitor/control day-to-day activities including BSS, RAN, and Facilities implementation in remote BSC/RNC while supporting the Technical Operations Manager.
• Ensure optimal performance, availability, and maintenance of the RAN (Radio Access Network) infrastructure, including 4G LTE and 5G technologies.
• Enforce SLAs on Managed Service providers and ensure on-time resolution of requests to avoid downtime and other network problems.

Roles & Responsibilities

• Communicate and track resolution details related to issues with the MTNIrancell Network Maintenance team, technical support organizations, vendors, and management teams.
• Provide proactive network monitoring and follow established procedures when responding to network alarms and events.
• Promote quality and safety within the region and ensure compliance with international standards.
• Ensure RAN, BSS, and facilities equipment in remote BSCs/RNCs are operational; escalate for troubleshooting and follow up with vendors/parties based on SLAs/OLAs, internally and externally.
• Ensure regional installations meet MTNIrancell agreed standards and that the remote BSC/radio environment is kept clean and tidy.
• Monitor Network RAN performance against national and vendor KPIs/SLAs.
• Submit operational issues to the MTNIrancell Network Maintenance team and ensure successful resolution.
• Follow up on issues raised by vendors within the related trouble ticketing system and ensure successful resolution.
• Support the Regional Operations Manager in coordinating vendors and related project managers for rollout activities.
• Maintain ongoing communication within the team (regional engineers) and externally to keep stakeholders aware of relevant known issues and actions being taken.
• Support the Regional Operations Manager in meeting regional objectives and national/vendor KPIs.
• Provide detailed network status reports to the Regional Operations Manager and Senior Management as instructed.
• Coordinate and troubleshoot network events, working with internal teams and external vendors to deliver continuously high-quality network service and meet customer needs.

RAN-Specific Responsibilities

• Monitor and optimize RAN performance metrics (e.g., call drop rates, handover success rates, signal quality) and take appropriate action.
• Coordinate with the optimization team for drive tests and analyze results to identify coverage and capacity issues.
• Monitor and ensure issue-free RAN configuration parameters (e.g., antenna tilt, power settings, frequency planning).
• Troubleshoot and resolve RAN-related faults (e.g., cell outages, hardware failures).
• Plan and execute RAN software upgrades in coordination with vendors.
• Perform preventive maintenance on RAN equipment (e.g., cleaning, inspections, testing).
• Ensure RAN sites comply with technical and safety standards.
• Monitor and optimize energy consumption of RAN equipment.
• Collaborate with RF planning and core network teams for end-to-end network performance.

Job Requirements

Education

• B.S. degree in Technology Systems (Telecommunication Management / Information Technology / Electronics) or a related discipline.

Experience

• Minimum of 3 years’ experience in an area of specialization, with experience in supervising others.
• Experience working in a medium-sized organization.
• Telecommunication experience in a technical organization that supports network operations and operational experience (including process creation and project management) is preferred.
• Hands-on experience in RAN operation and maintenance, including troubleshooting, optimization, and performance monitoring.