Software Support Engineer

Job Description

1. Agile and efficient working based on project timelines and targets.
2. Take ownership of customer issues and follow problems to resolution based on company procedures and regulations.
3. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by HQ and R&D support.
4. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
5. Provide prompt and accurate feedback to customers.
6. Ensure proper recording and closure of all issues.
7. Prepare accurate and timely reports.
8. Requirements analysis and clarification for the R&D team.
9. Deliver requirements to customer-based ATP and acceptance.

Requirements

1. Bachelor's degree in Information Technology, Computer Science, or equivalent (Software is preferred).
2. At least three years of work experience in telecom/IT companies (enterprise level).
3. Work experience in Unix/Linux systems, utilities, and scripting.
4. Work experience in database (SQL-based).
5. Network (Routing and IP) knowledge and experience.
6. Strong problem-solving skills.
7. Working experience in online/offline charging and customer management (CRM) software and products.
8. Excellent teamwork skills.
9. Excellent communication and client-facing skills.
10. Excellent written and verbal communication skills (English and Persian).